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| Questions | Answers |
| Where are you based?? |
We are an online toy shop based in North Wales. |
| How soon will I receive my order? |
Orders are normally sent out same day and usually takes between 1 - 3 working days. |
| What delivery service do you use? | We mainly use Parcel Force 48 Hour Track-able Service & Royal Mail Recorded Delivery. |
| What happens if I am not available to take the delivery? | The relevant Delivery Service will leave a card through your door asking you to contact them for next delivery or pick up from Post Office. |
| Why does it cost £7.99 to send Parcels. | The reason for this, is that we send most of the items in oversized boxes which are really well packed & sealed to prevent any damage to products. Especially any of the collectable items. |
| How will we know if our item has been posted / Shipped? |
You can request the tracking number at any time by emailing the address below or replying to the dispatch email that we sent you. sales@toyshelf.co.uk |
| what happens if I have entered an incorrect address? | All addresses are checked on the Multimap and Royal Mail websites. If an error is found we will contact you via email or via Telephone if supplied. |
| When will my item set be sent??? | UK Mainland residents, your item/s will be sent the same day as purchased if ordered before 2pm. UK Offshore residents and Northern Ireland, orders will be sent next working day. |
| Can an item be sent to an alternative address?? | An item can be sent to an alternative address, providing the cardholder has confirmed the address with their credit card company. |
| Can i use Paypal? | Yes as long as the address is confirmed via paypal. If address is not confirmed, payment will be returned. |
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Any questions or enquiries please email sales@toyshelf.co.uk
If you require an update or tracking information for your order, please email sales@toyshelf.co.uk
Please Note These are Internet Prices only, all sales are dispatched online only. Prices are subject to change on a daily basis without prior notice.
Most Credit and Debit Cards
We here at Toy Shelf have a wide variety of childrens toys such as Lego, Playmobil, Dr Who, Meccano, Indiana Jones Figures, Star Wars Figures, Forces of Valour, Gormiti, Mega Bloks, Revell, Diddl, Transformers and Pre School.
All orders through the Toyshelf website are dispatched same day if ordered before 1pm. Orders after 1pm will be dispatched next working day.
Toyshelf Toy Shelf Toys1 Toys 1
Star Wars Lego | Harry Potter Lego | Lego City | Mars Mission Lego
Lego Aqua Raiders | Lego Castle | Lego Batman | Lego Bionicle | Lego Dino
Lego Belville | Lego Creator | Lego Indiana Jones | Lego Sports | Lego Racers
Lego Technic | Lego Exo Force | Lego Viking | Lego Duplo | Lego Speed Racer
Lego Power Miners | Lego Agents | Lego Pirates | Lego Sponge Bob
Playmobil | Dr Who Figures | Mega Bloks | Gormiti | Die Cast Cars | Transformers | Thomas Carry Along
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Links : Toy Manufactures : Playmobil | Lego | Mega Bloks | Diddl
If you are returning an order please email sales@toyshelf.co.uk for a returns number.
contact Number 0871 288 0964